Refund policy
Return & Refund Policy
Last updated: May 4, 2026
Thank you for shopping with Silk & Whispers. We want you to be satisfied with your purchase, but due to the nature of our products, please review our policy carefully.
Returns
Due to hygiene and safety reasons, we do not accept returns or exchanges on intimate items, including lingerie, underwear, and similar products.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, we will make it right.
To request a replacement or refund, please contact us within 7 days of delivery at:
silkandwhispersLLC@gmail.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the item
If approved, we will offer a replacement or full refund at no cost to you.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders are processed and cannot be canceled.
Refunds (if applicable)
If a refund is approved:
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It will be issued to your original payment method
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Processing time may take 5–10 business days depending on your bank
Non-Refundable Situations
We do not offer refunds for:
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Incorrect sizing (please review size charts carefully)
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Change of mind after order is processed
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Delays caused by shipping carriers
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Items marked as final sale
Shipping Issues
We are not responsible for:
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Lost or stolen packages marked as delivered
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Delays caused by carriers, customs, or external factors
If your package is lost in transit, contact us and we will assist you in filing a claim.
Contact Us
If you have any questions, please contact us at:
silkandwhispersLLC@gmail.com