FAQ

“Have questions? We’ve got answers below to help you shop with confidence.”                                                     📦 Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–12 business days depending on your location.

Do you provide tracking?
Yes. Once your order ships, you’ll receive a tracking number by email.

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🔄 Returns & Exchanges

Can I return items?
Due to the nature of intimate apparel, we only accept returns on unworn items in original condition.

What if my item doesn’t fit?
Due to hygiene reasons, we generally do not accept returns for sizing issues. However, if there’s a problem, contact us and we’ll do our best to help—this may include store credit or an exchange depending on the situation.

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📏 Sizing

How do I choose the right size?
We recommend checking the size chart on each product page before ordering.

What if I’m between sizes?
If you’re unsure, we recommend sizing up for a more comfortable fit.

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📬 Orders

I entered the wrong shipping address — what should I do?
Contact us as soon as possible. If your order hasn’t shipped yet, we can update it.

I didn’t receive an order confirmation
Check your spam folder. If it’s not there, reach out and we’ll resend it.

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📩 Contact

How can I contact you?
You can reach us anytime at our support email. We typically respond within 24–48 hours.